• Why Didn’t I Receive a Delivery Note with My Order? To enhance your shopping experience and support our commitment to sustainabil...
• Return policy We want you to be completely satisfied with your Breuninger purchase. If you’...
• How to return items If you're not completely satisfied with any item from your Breuninger online ...
• Need a New Return Label? If you are a registered customer in our online shop, you can generate a new r...
• I received a defective item We’re really sorry to hear that the item you received didn’t meet our quality...
• When will I receive my refund for a return? Returns typically take up to 7 business days to reach our logistics center an...
• Why was my order returned to Breuninger? We’re sorry your order didn’t make it to you! Here are a few possible reason...
• Does Breuninger offer free shipping for returns? Yes! You can return items that don’t fit or that you’re not fully satisfied w...
• Can I return multiple orders or partial deliveries in one package? Yes, you can conveniently return multiple partial deliveries or orders in a s...
• Some items I returned are missing from the return confirmation If you’ve returned additional items or have claims for items that aren’t list...
• I received the wrong item We're sorry that you received the wrong item! To make it right, please follow...
• Can I exchange an item? We currently do not offer direct exchanges. If an item doesn’t fit or isn’t t...
• Are there any items that cannot be returned? No, we accept returns for all items, including beauty products and packaged i...