We’re really sorry to hear that the item you received didn’t meet our quality standards. We take pride in ensuring all items pass a final quality inspection before shipping, but occasionally, issues can still arise.

If you’ve received a damaged or defective item, here’s what to do:

• For a free return, simply use the return label included in your order.
• There’s no need to register your return request digitally or otherwise.
• Be sure to keep the shipping receipt until your return is fully processed.
• If you’ve misplaced the return label, you can easily create a new one here, or, if you’re a registered customer, log in to your customer account under "Orders" to generate a new return label and return form.

Important: We don’t offer direct exchanges through our online shop. If you'd like to receive the same item again, please place a new order through our online store.

Want to Keep the Item Despite the Defect?
If you'd prefer to keep the item but would like a price adjustment due to the defect, we’d be happy to review that option. Just contact our customer service team and provide the following images:

• Full view of the item
• Front view
• Label
• Clear photos showing the defect

Once we’ve reviewed the issue, our team will get back to you with a resolution.

Please Note:
We are unable to accept complaints for the following:

• Items that have been worn but don't provide the desired comfort (e.g., shoes that cause blisters or clothes that feel scratchy).
• Minor signs of wear from daily use (e.g., small scratches on a belt buckle or creases in shoes).
• Items that have been damaged due to improper care (e.g., shrinkage or damage from incorrect washing).
• Pilling (small lint balls that can form due to wear and friction).
• Color loss or dye transfer from washing (e.g., bleeding of jeans).
• Defects caused by intensive or improper use.

We hope to make things right for you as quickly as possible! Please don’t hesitate to reach out if you need any further assistance.