We want you to be completely satisfied with your Breuninger purchase. If you’re not happy with any item - whether it’s the fit, style, or for any other reason—you have options to return it.
Return Window:
- Statutory Right to Cancel: You can cancel your order within 14 days, no reason required.
- Extended Return Policy: You can also return items within 30 days from the date you received them. The return period starts when you or someone you’ve designated (excluding the carrier) takes possession of the last item in your order.
- To ensure your return is processed in time, please post it promptly.
- For full details on returns, including how to exercise your right to cancel and the applicable conditions, please refer to our cancelation policy and terms and conditions.
Important Notes:
- Health and Hygiene Items: For your protection, items with a hygiene seal (e.g., underwear and swimwear) cannot be returned if the seal is broken or damaged. You can try these items on with the seal intact.
- Condition of Returns: If returned items are soiled, damaged, or missing labels, we may refuse the return or seek compensation for any loss in value. However, ordinary inspection (similar to what you would do in a store) is acceptable.
We encourage you to inspect items as you would in a store to ensure they’re suitable before deciding to keep them. For any questions or further assistance, please contact our customer service team.