Are there any items that cannot be returned?

No, there are no items that cannot be returned. Beauty items or packaged items such as shirts, tights, bed linen, etc. can also be returned, provided they are in their original condition.

For reasons of health or hygiene, goods delivered with a seal cannot be returned if the seal has been removed or damaged. These include:

  • Underwear, with intact hygiene seal.
  • Swimwear, with intact hygiene seal.

A hygiene seal is an adhesive strip placed on the gusset of underwear as well as swimwear. It is possible to try on these items as usual without removing the seal.

Please note, if there has been a deterioration in the quality of returned items – for example, due to soiling, damage or missing labels – we reserve the right to refuse to accept returns and, if necessary, to claim compensation for lost value within the scope of the statutory provisions.

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