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Welcome to the Breuninger Help Center

Here you will find answers about our online shop and your orders

How can we HELP YOU?

  1. Breuninger Help
  2. Returns & Refunds

How can we assist you?

Why Didn’t I Receive a Delivery Note with My Order?

To enhance your shopping experience and support our commitment to sustainability, we’re transitioning to digital solutions and eliminating paper delivery notes.

Here’s how you can handle common issues:

  • How do I return items?
  • Need a replacement for your return label/mobile parcel label?
  • Placed your order as a guest?
  • Received a defective item?
  • Received an incorrect item?
  • Can I return multiple orders in one package?
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Related articles

  • Why Didn’t I Receive a Delivery Note with My Order?
  • Return policy
  • How to return items
  • Need a New Return Label?
  • When will I receive my refund for a return?
  • I received a defective item
  • Why was my order returned to Breuninger?
  • Does Breuninger offer free shipping for returns?
  • Can I return multiple orders or partial deliveries in one package?
  • Some items I returned are missing from the return confirmation
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