Welcome to the Breuninger Help Center

Order

• Why has my order been canceled?
• Ordering in the Breuninger online shop
• I haven’t received an order confirmation
• How can I cancel or change an order?
• I placed my order as a guest
• Where can I find my invoice?

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Login & Registration

• Registration in the Breuninger online shop
• Advantages of registering for a customer account in the Breuninger online shop
• Change data in my customer account
• I'm not able to log in
• I forgot my password

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Payment

• What payment types are accepted?
• When do I need to pay for my order?
• Will I receive an adjusted invoice if I return articles from my order?
• Will my online payment be secure?

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Vouchers

• How can I redeem a voucher?
• Can I redeem multiple vouchers with one order?
• Can I redeem a voucher retrospectively?
• What happens to my voucher when I return an order?
• Why is my voucher code not being accepted?

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Shipping & Delivery

• Shipping and Delivery
• Shipping costs
• Order tracking – information about your delivery
• Where can I have my package delivered?
• I will not be at home at the time of delivery

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Returns & Refunds

• Why is there no delivery note with my order?
• Return policy
• How can I send items back?
• Replacement for my return label
• When will my return be credited?
• I received a defective article

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Products & Services

• Online reservation – check availability in Breuninger store and reserve item
• Size guide
• The size chart for our Italian customers
• Gift wrapping
• Eco-friendly packaging
• Will sold-out items be available again at a later date?

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Breuninger App

• Do I need to register for the Breuninger App?
• Download the Breuninger App
• Can I check my order status in the Breuninger App?
• What are the benefits of the Breuninger App?

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