Welcome to the Breuninger Help Center

Order

• Why was my order canceled?
• Ordering in the Breuninger online shop
• I haven’t received an order confirmation
• How can I cancel or change an order?
• I placed my order as a guest
• Where Is My Online Invoice?

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Login & Registration

• Registering in the Breuninger online shop
• Enjoy the benefits of your Breuninger customer account
• Updating your customer account information
• Having trouble logging In?
• Forgot your password?

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Payment

• What payment methods do we accept?
• When do I need to pay for my order?
• Will I receive an updated invoice if I return items from my order?
• Is My Online Payment Secure?

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Vouchers

• How can I redeem a voucher?
• Can I redeem multiple vouchers on one order?
• Can I apply a voucher after placing an order?
• What happens to my voucher if I return an order?
• Why isn’t My voucher code working?

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Shipping & Delivery

• Shipping and Delivery
• Shipping costs
• Order tracking – delivery information
• Where can I have my package delivered?
• Not going to be home for your delivery?

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Returns & Refunds

• Why Didn’t I Receive a Delivery Note with My Order?
• Return policy
• How to return items
• Need a New Return Label?
• When will I receive my refund for a return?
• I received a defective item

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Products & Services

• Why Is There a Note Saying "Automatically Generated Translation" for English Product Descriptions?
• Online Reservation – Check Availability and Reserve an Item at Breuninger
• Size guide
• Size Chart for Our Italian Customers
• Gift wrapping
• Eco-friendly packaging

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Breuninger App

• Do I need to register for the Breuninger App?
• Download the Breuninger App
• Can I check my order status in the Breuninger App?
• What are the benefits of the Breuninger App?

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