How can I send items back?

If you're not satisfied with your order, you can return any items free of charge until 31.01.2023.

Our extended return policy applies to all orders placed from 01.11.2022 through 31.12.2022.

Please fill out the enclosed return form:

  1. Enter the number for the reason for return in the field provided and enclose this form with the package.
  2. Affix the enclosed return label to the sealed package.

You can post your return back to us at these locations:

Belgium All bpost branches
Luxembourg All POST branches
Netherlands All PostNL branches
Spain All Correos branches
Italy All Poste Italiane branches

 

What if I no longer have the return documents?
If you are registered in our online shop, you can create a new return label for your order in your customer account under "Orders" and also print out a return form. .

Alternatively, you have the option to create a separate return label online.

As soon as your return has been processed by our logistics center, you will receive an automatic confirmation by email.

Was this article helpful?

Related articles

See more