Check Your Estimated Delivery Time
You can find the estimated delivery time for your order in your shopping bag, during the checkout process, and in your customer account.

No Shipping Confirmation Yet?
We typically ship orders within 48 hours. If there’s a delay, we’ll notify you by email. Thanks for your patience!

Shipping Confirmation Received?
Once your order has shipped, you’ll get a confirmation email with a tracking link. You can use this link to track your package’s journey. Our shipping partners will also send you updates about your delivery.

Troubleshooting
Check the tracking link or any emails from the shipping partner to see if your package might be waiting at a post office. Sometimes, packages may be returned to us.

Need Further Assistance?
If you haven’t seen any updates for five days, please contact our customer service team via the contact form or call us at 00800-71121100 (Mon. - Sat., 10:00 a.m. - 6:00 p.m.).