My package still hasn't arrived

You can find the estimated delivery time for your order in your shopping bag, during the order process and in your customer account.

I haven't received a shipping confirmation yet
We usually ship your order within 48 hours. However, in rare cases, there may be a delay in the dispatch time. In this case we will notify you by email, and thank you for your understanding and patience.

I have already received a shipping confirmation
Once we have shipped your order, we will send you a shipping confirmation email including a tracking link. You can view the shipment history at any time using this link. In addition, our shipping partners will always send you a package notification email.

Please check the tracking link in the shipping confirmation or in the email from the shipping partner to see if the package may have been dropped off at a post office.

Under certain circumstances your order may be sent back to us.

If the status of your order does not change within five days, please contact our customer service using the contact form or by phone on 00800-71121100 (Mon. - Sat. from 10:00 a.m. - 6:00 p.m.).

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