• Shipping and Delivery Orders can be shipped to an address in: Germany Austria Switzerland Poland B...
• Shipping costs The shipping costs for a delivery to Belgium, the Netherlands, Luxembourg, It...
• Order tracking – information about your delivery As soon as your order has left our premises, you will receive a shipping conf...
• Where can I have my package delivered? Orders can be delivered to any address in: Spain Luxembourg (incl. bram by B...
• I will not be at home at the time of delivery Once we have shipped your order, we will send you a shipping confirmation ema...
• Click & Collect for our Luxembourg customers How it worksBy choosing the Click & Collect shipping method, you can have you...
• My package arrived damaged If your items have been damaged or lost during shipping, please proceed as fo...
• Is delivery to other countries possible? Currently we can only offer delivery within Germany, Austria, Poland, Sw...
• My package still hasn't arrived You can find the estimated delivery time for your order in your shopping bag,...
• How do I change my address? In your customer account, you can change your billing address and edit or add...