Click & Collect for our Luxembourg customers

How It Works
With Click & Collect, you can have your order delivered to a BRAM by Breuninger store for free, as long as your order is over 20 €. Typically, your order will be ready for pickup within two to four working days.

Simply select the “Click & Collect” option during the final step of your order or as your delivery address.

Collection

We’ll send you an email once your order is ready to pick up. You’ll have ten days to collect it from customer service during regular store hours. If you need more time, please reach out to our customer service via the contact form or by phone at 00800-71121100 (Mon - Sat, 10:00 a.m. - 6:00 p.m.) to arrange an extension.

To collect your package, bring a valid ID (passport or ID card) and the collection slip we sent you (either printed or on your phone).

You can also authorize someone else to pick up your order for you. Just use the form included in the collection notification. The person collecting the order will need their own photo ID and a copy of your ID (e.g., a digital image on their smartphone).

Your benefits

  • Pick up your package at your convenience.
  • Try on your items in-store and get personalized advice from our sales assistants.
  • If you’re not satisfied with your items, you can return them at the Click & Collect counter or send them back to us free of charge using the enclosed return label.

Please Note

  • If you don’t collect your order within ten days, it will be returned automatically, and you’ll receive a confirmation email once the return is processed.
  • Payment for the order cannot be completed in-store. The payment method you chose when placing the order will be used for any refunds.
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