Click & Collect for our Luxembourg customers

How it works:
By choosing the Click & Collect shipping method, you can have your order delivered to your BRAM by Breuninger store free of charge above a minimum order value of 20 €. You will normally be able to collect your order within two to four working days of order receipt.

Choose the shipping method “Click & Collect” in the final step of the ordering process or as the delivery address.

Collection:
We will notify you by email as soon as your order is ready for collection. You will then have ten days to collect your order from customer service during normal opening hours . If you aren’t able to collect your order in time, please contact our customer service using the contact form or by phone on 00800-71121100 (Mon - Sat from 10:00 to 18:00) to arrange to have it kept for longer.

To collect your package you will need a valid ID card or passport and the collection slip (printed or digital) that we sent you in the collection notification.

You can also authorize somebody to collect your order for you. Just use the form attached to the collection notification. Please note that the authorized person will need their own photographic ID and a copy of the orderer’s ID (e.g. as an image on their smartphone) to collect the order.

Your benefits:

  • You are free to choose when to collect your package.
  • You can try on your order in store and, if you wish, get personal advice from our sales assistants.
  • If you aren’t happy with the items you can return them at the Click & Collect counter. Otherwise you can send the package back to us free of charge from home using the enclosed return label.

Please note:
Your order will be returned automatically if you don’t collect it within ten days. You will receive a confirmation email as soon as we have processed the return.

You cannot pay for your order when you collect it from the branch. This depends on the payment method you selected when you placed your order.

Please also note that the purchase amount cannot be refunded in store. The corresponding amount for any refunds will be refunded to the payment method used for the order.

 

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