If your items have been damaged or lost during shipping, please proceed as follows.
Inform our customer service about the damage using the contact form or by phone at 00800 - 71121100 (Mon. - Sat. from 10:00 a.m. to 6:00 p.m.).
Please provide us with the following information:
Are there any items missing from the shipment?
If yes, which items are missing?
Please tell us how the goods were packed (type of outer and inner packaging, filling material, etc.) and provide photos of the packaging.
Details of the damage:
Describe the damage to the goods and the packaging. Please also state whether the packaging showed any damage visible from the outside when it was delivered and provide a description. Please also provide photos of the damage.
Our customer service will then inform you of the next steps.