If your items have been damaged or lost during shipping, please proceed as follows.
Inform our customer service about the damage using the contact form or by phone at 00800 - 71121100 (Mon. - Sat. from 10:00 a.m. to 6:00 p.m.).
Please provide us with the following information:
Are there any items missing from the shipment?
If yes, which items are missing?
Packaging details:
Please tell us how the goods were packed (type of outer and inner packaging, filling material, etc.) and provide photos of the packaging.
Details of the damage:
Describe the damage to the goods and the packaging. Please also state whether the packaging showed any damage visible from the outside when it was delivered and provide a description. Please also provide photos of the damage.
Our customer service will then inform you of the next steps.