We’re sorry to hear that your package arrived damaged. Here’s how we can help:
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Contact Us
Please let our customer service team know about the issue as soon as possible. You can reach us via the contact form or by calling 00800 - 71121100 (Mon. - Sat., 10:00 a.m. - 6:00 p.m.). -
Provide Details
To assist you quickly, please provide the following information:- Missing Items: Let us know if any items are missing from your shipment and specify which ones.
- Packaging Information: Describe how the items were packed (outer and inner packaging, filling material, etc.) and include photos of the packaging.
- Damage Details: Explain the damage to both the goods and the packaging. Mention if the packaging appeared damaged upon delivery and provide photos showing the damage.
Once we have this information, our customer service team will guide you through the next steps to resolve the issue.