As soon as we receive your order, we will send you an order confirmation by email. What if you haven’t received an order confirmation? This could be due to the following reasons:
The email has gone to your spam folder.
Please check your spam emails, which may be hidden in a subfolder of your email inbox.
You have entered a different email address by mistake.
Please check your other personal email inboxes.
Still can't find your order confirmation?
You may have mistyped your email address. For this issue, please use the contact form to get in touch with our customer service team.
Note: As a registered customer, you will be able to see whether we have received your order in your customer account under "Orders".
You will not receive an order confirmation if the order process could not be completed, e. g. if a problem occurred during payment. If this happens, please contact customer service.