If you log in with an email address and need to reset your password, simply follow these steps:
- Click “Forgot password” on the login page.
- Enter the email address associated with your account.
Once you click “Request password email,” we’ll send you an email with instructions to set a new password. If you don’t see it right away, please check your Spam or Junk folder, as it might be hidden there.
Using a Username Instead of an Email Address?
If you still log in with a username (e.g., John Smith), please reach out to our customer service team for assistance. You can contact us via the contact form or by phone at 00800-71121100.