What are the terms of use for vouchers?

You can view all current vouchers and promotions in our online shop.

How to Redeem Vouchers:

  • Redeeming your voucher: Enter your voucher code at checkout in the final step before completing your purchase. Click "Redeem" to apply the discount to your order.
  • One-Time Use: Some vouchers can only be used once. You’ll find this information in the voucher's terms. Other vouchers can be used multiple times.
  • Post-Order Credit: Unfortunately, vouchers cannot be applied to orders that have already been completed.
  • Combining vouchers: Only one personalized voucher that reduces the total amount and has a minimum purchase value (e.g., satisfaction voucher) can be used per order. However, vouchers for specific items (e.g., Home & Living, Beauty Coupons, BLACK2021) can be combined.

Voucher Validity:

  • Expiration Dates: Vouchers and promotions are valid for a limited time. Be sure to use them before they expire!
  • Minimum Order Value: Orders must meet a minimum value of 20 € to be completed.
  • Minimum Purchase Value: Some vouchers require a minimum purchase. If a return brings your total below this amount, the voucher may no longer apply.
  • Product Limitations: Vouchers may be limited to specific products, brands, categories, or payment methods.

Always check the fine print on each voucher for specific redemption conditions.

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