Why is my voucher code not being accepted?

If you cannot redeem a voucher, you will see an error message. This will state the reason why the voucher cannot be redeemed:

  • Shipping to the Canary Islands is unfortunately not possible.
  • The voucher has already expired.
  • The voucher is limited to certain brands, categories, items, countries and/or payment methods.
  • The voucher has already been redeemed.
  • You have entered an incorrect sequence of characters, a space or a typo in the voucher code.

Please note the relevant informational text after entering the voucher and also the redemption conditions applying to the vouchers.

If all voucher conditions have been met and your voucher is still not being redeemed, please contact our customer service using the contact form.

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