How can I cancel or change an order?

For technical reasons, an order that has already been completed cannot be changed.

If you see the option "Cancel order" in your order, you still have the option to cancel your order and place a new order if necessary.

Your order can still be canceled

Cancel order in your customer account Cancel order as a guest
  1. Open the "Orders" menu item in your customer account.
  2. Select the particular order you wish to cancel.
  3. Cancel your entire order using "Cancel order".
  1. Open the order confirmation email for the order that you want to cancel.
  2. Open the link "View order details".
  3. Cancel your entire order using "Cancel order".

Your cancellation request will then be reviewed and you will receive the relevant information by email in a few minutes. Please note that a cancellation cannot be reversed.

I am having trouble canceling my order
In this case, please contact customer service using the contact form or by phone on 00800-71121100 (Mon. - Sat. from 10:00 a.m. to 6:00 p.m.).

Why can my order no longer be canceled?
An order can only be canceled before the items have been packed. After this time, the order is ready for shipment and therefore cannot be canceled. Under the terms of our return policy, items you no longer want can be returned to us within 30 days.

What if my order has been canceled by Breuninger?
We apologize for any inconvenience. Occasionally, if an item is sold out due to another customer purchasing the same item at the same time, an order may be automatically canceled by our system. If the item you would like is sold out, you can be notified automatically as soon as it is available again.

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