Change data in my customer account

You can change the following data in your customer account at any time:

  • Password
  • Email address
  • Billing and/or delivery address
  • Name

Note: Please note that any changes you make in your customer account will not have an affect on the information in previously placed orders: these will only be saved for future orders. For technical reasons, it is not possible to make changes to orders that have already been completed. 

Do you want to change your password?
You can change your password under "Personal Data" > "Login Info":

  1. Under “Change password”, enter your old password as well as your new password.
  2. Click “Change password".
  3.  We will immediately send you an email with an activation link, which will allow you to confirm your new password and use it immediately.

If you have forgotten your password, you can request an email in the Login area using the button “Forgot password” which allows you to assign a new password.

Do you want to change your e-mail address?
Under "Personal Data", you can change the email address used to log in to your customer account:

  • Under "Email address / User name", enter your new email address.

  • Click "Change email address".
  • We will immediately send an email with an activation link to your old email address. Please confirm the changes using this link. The new data will only be added when this is completed.

If you no longer have access to the old email address and are consequently unable to change the address using the steps listed above, please contact our customer service department using the contact form.

In addition, you can change the email address for notifications under "Personal Data". Once you have made these changes, you will receive all notifications regarding your customer account and your orders at the new email address. This can be different than your user name.

Please note that changing this email address will not affect your newsletter subscription. Read additional information about changing your email address for the newsletter.

Do you want to change your address?
Under "My address book" > "Billing address", you can permanently change or update your billing address at any time.

Under "My address book" > "Delivery address", you can save and manage different delivery addresses so that you can easily select them during the order process.


Was this article helpful?

Related articles