I forgot my password

Do you use an email address for logging into our online shop?
If you have forgotten your password or would like to reset it, please click on “Forgot password” in the Login area and enter the email address stored in your customer account.

After clicking on the button “Request password email”, we will send you an email promptly which allows you to assign a new password.

Please also check your spam/junk emails, which may be hidden in a subfolder of your email inbox.

Are you still using a username (e.g. John Smith) for logging into our online shop instead of an email address (john.smith@smith.com)?
In that case, please contact our customer service team using the Contact form or by phone at 00800-71121100.

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