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Welcome to the Breuninger Help Center

Here you will find answers about our online shop and your orders

How can we HELP YOU?

Notice Regarding Your Return!

Due to a currently high volume of returns, processing times in our logistics may be delayed by a few days. We are working diligently to complete all processes as quickly as possible for you. Once your return has been fully processed, you will automatically receive a confirmation via email. We sincerely thank you for your patience!

Frequently asked questions

    Browse by topic

    Order icon Order

    • I haven’t received an order confirmation
    • I placed my order as a guest
    • How can I cancel or change an order?
    • Where Is My Online Invoice?
    See all

    Login & Registration icon Login & Registration

    • Enjoy the benefits of your Breuninger customer account
    • Updating your customer account information
    • Forgot your password?
    See all

    Payment icon Payment

    • What payment methods do we accept?
    See all

    Vouchers icon Vouchers

    • How can I redeem a voucher?
    • Can I redeem multiple vouchers on one order?
    • What happens to my voucher if I return an order?
    See all

    Shipping & Delivery icon Shipping & Delivery

    • Shipping and Delivery
    • Shipping costs
    • Order tracking – delivery information
    • Where can I have my package delivered?
    • Not going to be home for your delivery?
    See all

    Returns & Refunds icon Returns & Refunds

    • Why Didn’t I Receive a Delivery Note with My Order?
    • Return policy
    • How to return items
    • Need a New Return Label?
    • I received a defective item
    • When will I receive my refund for a return?
    See all

    Products & Services icon Products & Services

    • Will Sold-Out Items Be Restocked?
    See all

    Breuninger App icon Breuninger App

    • What are the benefits of the Breuninger App?
    See all

    Didn't find what you're looking for?

    Our customer service team is happy to help!

    Send us a message

    Please use the contact form to email us about your query. We will get back to you as quickly as possible.

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    00800-71121100

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