For Registered Customers:

1. Place the items in the parcel.
2. Register the return and create a new label in your customer account.
3. Send the parcel via bpost or PostNL.

For Guest Orders:
If you placed your order as a guest, you can register your return using the personalized link in your order confirmation and create a return label within the 30-day return period.

Return Deadlines:
If your new favourite item is not quite right after all, you can exercise your statutory right of withdrawal within 14 days without giving any reason.

In addition, we offer you the option to use our voluntary 30-day return policy. This period begins on the day on which you or a third party designated by you (excluding the shipping carrier) received your order. Please note that we cannot accept returns after this deadline. To meet the deadline, it is sufficient to send your return back on time.

Please note that, for purchases on invoice, a payment period of 14 days from dispatch of the order applies, despite the 30-day return policy. Once your return has been processed by our logistics team, you will receive an automatic confirmation of receipt by email.

Registering a return 
If you are registered in our Breuninger online shop, select the menu item “Returns” in your customer account. Then use the “Register return” button to select the items you would like to return. Enter the reason for the return and choose one of the available return methods. You can combine several items into one return. Once you have completed the return registration, you will receive a QR code and a return label at the email address stored in your customer account.

Please use the following postal service providers to send back your returns:

Register returns with Klarna

If you paid for your purchases via Klarna, you can also register a return in your Klarna customer account. Payments for returned items will then be paused until we have processed your return. Your payment information will then be automatically updated by Klarna.