We're sorry that you received the wrong item! To make it right, please follow these simple steps:
- Use the enclosed return label to send the incorrect item back to us free of charge.
- No need to register your return—just send it back.
- Keep the shipping receipt until your return is fully processed.
Once we’ve received and processed your return, you’ll receive an email confirmation, and your refund will be automatically credited to the payment method used for the order.
Please note: Unfortunately, we don’t offer exchanges in our online shop. If you’d like to receive the correct item, please place a new order on our Breuninger online shop.
We sincerely apologize for any inconvenience and appreciate your understanding.